This might have happened a lot of times when you had food and drinks at a restaurant but the service wasn’t up to the mark. Maybe the waiter was rude or service was very late or whatever the reason was. Despite being let down by the restaurant’s service, you had to pay the service charge. But now paying service charge is not mandatory. You pay service charge only if you like the service otherwise you don’t have to pay.
Hem Pande, the Consumer Affairs Secretary stated that “Hotels and restaurants should add service charge to bills only after asking customers. Customers do not have to pay the service charge or tip if they do not like the service”. The range of service charge is from anywhere between 5-20% and restaurants charge it according to their wish, regardless of the service they provide. On an average, a restaurant charges about 10%. If the bill is of ₹5000, then on an average you’ll be paying ₹500 as service charge; along with that you give a tip, too.
Just like every coin has two sides, this too has two sides. On one side it will favour consumers but on the other side, many people can misuse this power to pay less. As now consumers have the power in their hand, they should respect it and behave morally. The staff will definitely have to work hard to woo the customers and earn their service charge.